If You Are In Crisis


We unfortunately do not offer emergency or crisis services.

If you or someone you care about is experiencing a crisis or needs to speak to a counsellor immediately, please contact your GP or you can ring one of the following telephone counselling helplines:

Lifeline 0800 543 354 or (09) 522 2999
Youthline 0800 376 633

It is also often helpful to speak to someone you trust such as a family member, GP, friend, neighbour, colleague, kaumatua, kuia or church elder.

Other helpline numbers

  • National Depression Helpline, freephone 0800 111 757
  • The Lowdown website, text 5626
  • Gambling Problem Helpline 0800 654 655
  • Alcoholics Anonymous 0800 229 6757
  • Alcohol Drug Helpline 0800 787 797
  • Samaritans 0800 726 666 (free call number for lower North Island)
  • OUTLine (Formerly Gay/Lesbian Line) 0800 688 5463
  • Chinese Lifeline 0800 888 880

Contact Information


For an appointment or to discuss if our service is the right one for you please contact:

Penny Kokot Louw
Highland Park Medical Centre (Tuesday and Thursday mornings)
Clinical Psychologist
Mobile: 021 141 9276
Email: penny@eastaucklandpsychology.co.nz

Dr. Willem Louw
Highland Park Medical Centre (Thursday afternoons)
Clinical Psychologist
Mobile: 021 138 7602
Email: willem@eastaucklandpsychology.co.nz

Anneline Mordaunt
Pakuranga Medical Centre (Monday – Thursday 3:00pm to 7:00pm, Saturday 9:00am – 12:00pm)
Highland Park Medical Centre (Friday 9:30am – 4:30pm)
Clinical Psychologist
Mobile: 021 039 6702
Email: annie@eastaucklandpsychology.co.nz

Dr. Manish Parswani
Pakuranga Medical Centre (Wednesday and Thursday 2:00pm – 6:00pm, Saturday 10:00am – 1:00pm)
Clinical Psychologist
Mobile: 021 068 6040
Email: manish@eastaucklandpsychology.co.nz

Claire Runtzler
Highland Park Medical Centre (Mondays and Wednesdays 8:30am – 1:30pm)
Clinical Psychologist
Mobile: 027 505 6450
Email: claire@eastaucklandpsychology.co.nz